| | 6 TRAVEL AND HOSPITALITY TECH OUTLOOKFEBURARY - MARCH 2024 | | 6 TRAVEL & HOSPITALITY CIO OUTLOOKJAN - FEB, 2021Feburary - March 2024, Volume 02 - Issue - 01 Published by ValleyMedia, Inc. To subscribe to Trave and Hospitality CIO OutlookVisit www.travelnhospitalitytech.comManaging EditorJudy ChristinEditorial StaffSalesEditorial QueriesContact Us:Email: Alex D'SouzaJoe PattrickVisualizerChris LynnDavid Fernandesdavid@travelnhospitalitytech.comVictoria Millervictoria@travelnhospitalitytech.comPhone: 510.565.7627Telephone: 510.402.1463editor@travelnhospitalitytech.comsales@travelnhospitalitytech.commarketing@travelnhospitalitytech.comEditorialJudy ChristinManaging EditorOwing to the emergence of several nascent technologies and heightened customer experiences, travel, and hospitality sector has experienced radical developments in the last few years. As the IoT revolution has set the tone for a `smart-everything' world, for the hospitality and travel industry, this would set the record from a `demand driven' approach to an `on-demand' service, catering a more dynamic range.AI and IoT will bring the concept of personalization to a whole new level, right from the point of Googling for a getaway, logistics, planning, and booking. The extent of the stay itself has moved away from mere sci-fi into a world where smart rooms come with Spotify, Netflix, and bed sensors for lighting and temperature.On the other side, implementing real-time tools for supplementing customer gratification has always been a tedious task for enterprises. With the numerous developments integrating cloud computing and scalable third-party API with PMS and CRM can make operation management software relatively affordable. Further, personalization in CRM excels customer experience as it empowers the delivery of fully honed "experiential marketing." The modern take on a more convenient travel and hospitality sector would, however, be incomplete without the mobile component. Mobile devices are virtually present in any micro-moment of the booking journey: from research to planning, from booking to post-stay experience sharing, guests depend almost entirely on their phones. The industry needs to be well geared to leverage the use of the same with a myriad of possible integrations under way in customer data inference and collection. Encompassing the finer details of these developments, solutions, and services, we present to you the views and insights of some of the leading practitioners and innovators in technology, revolutionizing the travel and hospitality terrain. We trust you enjoy reading this edition. Please let us know your opinion.Nascent Technology and the Hospitality SphereCopyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJie Ch'angJulia ThomasMatthew JacobVictor Morris
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