| | 9TRAVEL AND HOSPITALITY TECH OUTLOOKMAY 2023My advice would be to find the right mix between technology and human connection. Companies that strike upon it would be winners in getting more customers that'll stay loyalCabins use geo-sensors to control energy consumption, allowing passengers to adapt to the lighting, air conditioner, and other appliances at the push of a button. Any thoughts on how some of the new innovations can help businesses enhance their customer service and encourage more people to travel?From the traveler's perspective, we can see that they can book dining, fitness classes, and other activities, helping them curate their day to enhance the experience. For our side, it gives us valuable data to see what is working and allows us to decide on our next step. We can aggregate a vast amount of information to view the questions passengers ask and find more unconditional ways to answer them.Our number one priority is ensuring people feel safe to cruise, and technology has helped us ensure we run the smoothest and most reliable safety systems. We've also developed an innovative passenger safety drill on board for our travelers. Travelers can find critical information on us and share their reviews, which will help in adapting to what we think and see that can help us. What advice would you like to give for other senior leaders and CXOs in the travel management sector?One of the many things I've learned with working for Disney Cruise Lines and Virgin Voyages is when one starts something new, there will be a lot of tasks to sync and complete. It is good to have a robust change management system to ensure things like financial budgets and deadlines are met and synced. Honest conversations make employees feel valued, allowing them to express their thoughts freely. Invest in crew members to give the perfect human connection and operate the technology efficiently. The leaders should stay curious to learn more to apply the knowledge gained to advance the company.
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