BYOD facilitates employees with real-time data access to hotel and corporate applications through the integration of property management systems, record management system, customer relationship management, and other systems.
FREMONT, CA: The age where employees would come in and switch on their computers to work for a preset number of hours does not exist anymore. Today’s employees are highly connected to digital natives, who are used to mobile work. With the millennial workforce being used to having more than one job, it is evident to see them using their laptops and smartphones for work whenever and wherever required.
Additionally, the hotel industry will have to make fewer investments in hardware because the employees seem content using their own devices. A BYOD (bring your own device) workplace can take considerable time and IT infrastructure to run while maintaining security and various compliance policy needs. While BYOD employee policies can present a host of advantages to hospitality businesses, there are also serious issues that are required to be considered.
Advantages of BYOD
• BYOD facilitates employees with real-time data access to hotel and corporate applications through the integration of property management systems, record management system, customer relationship management, and other systems.
• Employees can additionally get admission to training and project materials on the go, any time of day.
• The communication with self tools becomes easy as the staff can be reached anytime and anywhere.
• Workforces are often more comfortable using their own devices because they feel empowered and trusted, thereby increasing productivity at work.
While increased efficiency and availability seem like a good thing, the BYOD policies, on the contrary, create a myriad of legal issues—the principal element being security. A BYOD policy will mean that hotel and customer data can mix up with employees’ data. Emails and data, as well as confidential and sensitive information, will be bared and stored on a device the company or hotel does not control or own.
There is far less misunderstanding over a company’s proprietary data when an employee works from private devices. Streamlining software programs can furthermore become difficult when workers are using different operating systems, email platforms, and applications. Moreover, it is also decisive for companies to mull over how corporate data can be retrieved or removed from devices while keeping the device owner’s information unharmed. Business-owned devices also permit customization of each aspect of the configuration—from company software suites, antivirus to encryption, enforced password strength, and more. Most corporate mobile machine management systems also let features like the camera to be immobilized on managed devices.
Staff-owned devices, however, take control and mistake the type of features, so the administrators must discuss adopting a BYOD policy. Use of personal devices by workers can also introduce issues around labor and payroll.
Furthermore, the deployment of BYOD begs for a few questions:
• For instance, if workers are paid on an hourly basis, then the organizations ideally should be paying them when they are reading, or answering emails after hours too. So, how will the after-hours work be tracked accurately?
• Are there any tools put in place that can cut access to corporate information or shut down the entrance to employees after-hours?
• Who else has access to the machine, and how can hotels guarantee that the data on devices is protected to the same standard as other corporate information?
Accordingly, companies must provide strict, clear, and unambiguous policies for BYOD programs to reduce both liabilities and risks. The plans should explicitly tackle the following prime elements:
• A sketch of what is permitted and not permitted on the device.
• The parameters of how, when, and where can the employee access information remotely.
• The methods that will be used by the administration for supervising work data.
• An acknowledgment that the tool may be subject to control by the corporation like periodic security checks and the need to store or wipe data from the device upon the termination of service.
• Procedures put in place by the organization if the device is stolen or lost or stolen.
• The use of any applications or mechanism on the device to separate running programs to mitigate system failures.
As the world becomes ever more connected and wired, BYOD will continue to stay and back people at work and home. Businesses need to conduct regular analysis of existing policies to remain in the lead of rapid changes and employ comprehensive guidelines for staff’s use of personal devices while working. A swarm of widely available technologies can assist hotels set up some baseline principles and protect the information while leaving personal data on the device private.