With in-room tablets, the need for guests to place calls to several departments such as food and beverage or housekeeping will be eliminated.
FREMONT, CA: Imagine the time that one spends on placing a room service order after all the day’s traveling. The process involves dialing the number for the service and waiting. If in case no one receives the call then it is forwarded to the front desk, and upon addressing the issue, the request is redirected to the original dialed number. The experience is exasperating and causes lots of inconvenience to the guests. So, what can hotels do to purge such situations? In-room technology in the form of in-room tablets is the answer.
Here are a few ways in-room tablets can increase in-room dining revenue and advance the guest experience.
With in-room tablets, the need for guests to place calls to several departments such as food and beverage or housekeeping will be eliminated. Additionally, the employment of the tool also radically reduces the number of calls made by the guest, thereby dropping the call time. Decreased call time facilitates hotel staff to spend more energy and time on delivering quality guest services rather than answering the telephone.
Built-In Upsell Opportunities
In-room tablet heartens guests to spend time browsing the menu and reduces the feeling of being hurried, which most people encounter when placing an order through the phone. A digital order will also make visitors gorge on an additional side dish or dessert. So, hotels can set recommendations for items to add to the customer’s request based on their interaction with the menu. The dynamic suggestions create a built-in upsell opportunity that can direct to a swell in revenue without affecting the guest experience.
Better Business Decisions
By letting guests place in-room dining orders via an online platform gives hotel admission to data analytics, which will help teams make improved business decisions. The information will provide insight into the menu items that perform well each month. With the information, hotels can tailor and structure the menus around top-performing dishes to compel both the bottom and top line. Besides, the reports and insights can also help hotels choose what menu items to endorse on different days of the week and fuel guest marketing campaigns.
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