The travel sector is looking brighter than before with profound advances in interconnectivity. From luggage to entry mechanisms to convenience items, everything has become smart with the deployment of IoT.
FREMONT, CA: Hospitality enthusiasts have long incorporated emerging technologies and invested in cutting-edge applications. The travel and hospitality arena is populated by marketing masterpieces of innovation, which leverage the newest software to meet the growing customer expectations and demands.
2019 will be no different, as technological advancement can significantly progress a preexisting travel process. A significant change has been noticed in consumer behavior over the course of the past few years, and any technology that helps organizations in better understanding or capitalizing on traveler’s choices will have an intense impact on revenue streams.
Five trends that are about to revolutionize the travel business are:
Photography is an influential marketing medium that transports potential guests into their desired destination, allowing them to get a glimpse of the accommodations before they commit to staying. In the past, owners relied heavily on 3-D visual tours to provide online bookers with samples of the place of attraction through visualization.
But nowadays, travelers are inherently looking for experiences beyond their accommodations, and drone footage brings them one step closer to finalizing their stay.
Logically, the more modes of payment travel providers accept, the more business they will attract. Alternative methods of payment refer to anything beyond the typical cash or credit card transactions, ranging from cryptocurrencies to loyalty points. Customers will choose the most convenient choice of payment regardless of it being difficult for the provider.
The Internet of Things:
Travel industry experts are likely to use IoT in the hotel landscape as data has been completely personalizing guest experiences. Hotels are divulging into IoT through in-room tablets that connect to various aspects within the hotel and its surrounding facilities. In connecting devices to a network of smart controls, guests can customize their experiences according to their specific requirements.
Mobile engagement has steadily found its way into the hospitality sector through smartphones and other mobile devices. Nevertheless, as smartphones become more and more intelligent, the travel sector must run equally able campaigns to engage their users.
The deployment of artificial intelligence (AI) by far is one of the most promising technologies to hit the travel industry. Chatbots, offshoots of AI, have infiltrated customer service and are programmed to resolve simple issues that previously needed a real-life operator.