The company provides a comprehensive solution in response to the demand for self-service, quick transactions, and personalized experiences. Through backend inventory analytics and front-end kiosk systems, 365 Retail Markets empowers businesses to adapt to the preferences of today’s digitally savvy consumers.
“Our suite of solutions aligns operations with mobile purchasing and cashless transactions, exemplifying a B2B-to-C approach,” says Boris Amegadjie, CPO of 365 Retail Markets.
In the evolving landscape of hospitality and travel, 365 Retail Markets addresses challenges related to the shift from human interactions to self-service models. The kiosk and mobile solutions facilitate contactless interactions, allowing guests to purchase pantry items and enjoy food pre-orders and deliveries as well.
365 Retail Markets recognizes the shift in guest preferences towards fresh foods and ready-to-eat options. Their products empower establishments to reshape guest experiences by providing access to customized orders, catering to the modern consumer’s desire for streamlined, personalized interactions. The company’s evolution, accelerated by the COVID-19 pandemic, has expanded its self-service capabilities beyond the convenient collection of fresh foods and ready-to-eat options into dining, catering and local delivery options. This aligns with industry trends focused on optimizing locations for expedited service. As the underlying system facilitating seamless transactions between stakeholders, 365 Retail Markets’ technology also offers consumer engagement features like promotions and customer segmentation to drive sales. Warehouse management and vending machine optimization tools provide enhanced inventory and fleet oversight, enabling cost-effective stock realignment to meet consumer demand.
The company’s versatility spans various industries, including business and industry, senior living, hospitality, and higher education. It has a robust presence internationally, particularly in Europe, offering Office Coffee Services to cater to diverse client needs.
Our suite of solutions aligns operations with mobile purchasing and cashless transactions, exemplifying a B2B-to-C approach
The company’s success is evident in significant increases in transaction volume in integrated environments. For example, their self-checkout solutions have doubled transaction capacity during busy periods, boosting client revenue. In unattended vending services, consumer engagement technology has increased vending machine revenue by 200-300 percent. These outcomes highlight the company’s ability to deliver tangible value through advanced technology solutions.
Customer satisfaction is a priority for 365 Retail Markets, driving decision-making and strategic expansion. The company values its dedicated workforce, recognizing their pivotal role in innovation and maintaining high customer service standards.
365 Retail Markets continues to build on the success of its Connected Campus initiative, aiming to enhance services throughout a given property, such as hotels and resorts, or university and corporate campuses. With a focus on delivering integrated dining and self-service experiences through tech-driven solutions, the company plans to introduce further innovations. By prioritizing customer satisfaction and technological excellence, 365 is committed to strategic expansion in the coming year. With a customer-centric approach, the company is poised to make 2024 a breakout year for success.
