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Travel and Hospitality Tech Outlook: Specials Magazine
As we spend more of our lives online, travel marketers must ensure they are launching effective campaigns that both engage and convert – particularly true now given the large demand for travel as the world continues to reopen. Breaking through with your unique story in today’s content-heavy world and creating meaningful connections with travelers may feel daunting, but with the right data and an insights-led approach, travel brands can face this challenge head-on. Data is a critical cornerstone in developing and executing marketing strategies – from informing tactics and delivering personalized consumer experiences to measurement and reporting. Data can also impact the way we think about and develop the creative elements of a campaign and help reveal opportunities to create meaningful engagement with travelers. Understanding Your Audience It is important to identify and understand your target audience. Leaning into your own data is key to understanding your audience’s tra
Top Laundromat POS and Management Software 2025
Wash-Dry-Fold POS helps independent laundromats transform into modern, efficient and scalable businesses. Designed by a laundromat operator, it simplifies operations with easy-to-use software that brings clarity and efficiency in drop-off services. Founder Brian Henderson experienced the everyday challenges operators face while running a family-owned chain of laundromats. He dealt with clunky software, staff confusion, theft risks, and poor order tracking, all of which made managing multiple stores difficult. “Our focus from day one has been on meeting the real-world needs of laundromat owners, making life simpler for them, their staff and customers,” says Henderson. Laundromat owners gain greater control and clarity as soon as they install Wash-Dry-Fold POS. The software acts as a virtual manager, tracking every order with time stamps, labels and real-time updates from wash to fold. Accessible on phone and desktop, it lets owners instantly see who’s clocked in, which machines are running and how many orders are in progress. It’s like having a manager in the pocket, anytime, anywhere. It’s not just the technology that makes the process seamless; it’s the people behind it. The Wash-Dry-Fold POS team walks each owner through a tailored onboarding experience, offering training that fits their store’s unique workflow. The system’s intuitive interface with large, easy-to-read buttons and a guided, step-bystep workflow keeps training time minimal. Staff can quickly learn the process and operate with confidence from day one. From Click to Clean, a Seamless Laundry Journey Successful laundromats meet customer expectations for speed, accuracy and simplicity. Wash-Dry-Fold POS delivers on all three from the moment laundry is dropped off. To ensure no preference is overlooked, each order includes personalized notes such as folding preferences, detergent choices and temperature settings, all printed clearly. These instructions stay consistent, even if another attendant finishes the order. Once completed, the system sends an automatic text message to notify the customer their laundry is ready for pickup, streamlining communication and ensuring a seamless, professional service.
Top Restaurant Point of Sale System 2025
The Sunday brunch crowd starts trickling in at 10 AM, but by 11:30, every table at a small corner café is packed. Orders are flying avocado toast, Belgian waffles and bottomless mimosas. In the kitchen, tickets print rapidly while servers weave between tables with practiced ease. Yet, everything flows like clockwork. This is what success looks like with Pecan POS. Built for independent restaurants of all sizes, Pecan is designed to meet the day-to-day restaurant’s needs with speed, flexibility and simplicity. Unlike cookie-cutter solutions, it’s shaped by direct feedback from restaurant owners, customers and dealers. That input has led to thoughtful features that reduce counter and kitchen friction, minimize staffing pressure and support real-world workflows. Without locking owners into rigid systems, Pecan allows owners to choose the credit card processor that fits their business. The option to choose between subscription and non-subscription licensing models gives restaurants a cost-effective system that allows them to evolve with their needs. “We designed Pecan to give restaurants freedom. Keeping the platform open gives customers control over their payment processing. That freedom lets them negotiate better rates and avoid markups buried in bundled POS deals,” says Allyn Grindle, director of business development. Pecan supports seamless operations from front to back, where other systems focus on transactions. Owners get a clear view of what’s happening at the counter, in the kitchen and even off-site. Its mobile reporting app surfaces key metrics, sales trends, labor costs and unusual activity, turning raw data into action. Its flat-rate gift cards exemplify this holistic approach. These business growth instruments help owners boost cash flow, attract new customers and encourage return visits. The system supports multi-location use, making it easy to issue and redeem gift cards across multiple branches, all without transaction fees or outside services. The platform’s flexibility extends to the modern restaurant’s ecosystem. With integrations like OrderOut and Online Orders Now, restaurants can consolidate orders from DoorDash and Grubhub or manage delivery from their website. This eliminates the manual entry that slows down kitchens and introduces errors, creating a seamless experience for staff and customers, without adding hidden fees.
Top FF&E Spec Writing Software 2025
Specsources equips interior design firms with turnkey solutions for specification, purchasing and collaboration at scale. It enables teams working on complex hospitality and workplace projects to optimize spec writing and manage materials as well as furniture, fixtures, and equipment (FF&E) from early budgeting and product selection to reporting. It has become the platform of choice for most of the top 100 interior design giants. Consistency is a key challenge for design firms managing multiple clients and evolving requirements. Different item formats, location-specific data and collaboration across remote teams can lead to duplication and costly errors. Specsources addresses this through a unified workflow, ensuring all location-based specifications and vendor communication are organized, tracked and report-ready. “Our goal for the past twenty-five years has been to simplify workflow, give unmatched flexibility and ensure ease of use,” says Wade Ballance, principal. Specsources’ core platform, SpecWeb, is designed to reflect the natural rhythm of a designer’s workflow. It supports every step with tools tailored to project needs. Templates for clients, catalogs for favorite products and address books for vendor management give designers a head start by reducing manual input and repetition. SpecWeb adapts to any design environment. Firms can build templates based on client or office standards, link each manufacturer to its approved vendor and track approvals through a system designed to mirror their real-world process. Whether creating square-foot budgets or performing submittal checks, each task fits naturally into the workflow. For Revit teams, Specsources developed SpecBIM, a direct bridge between Revit models and the spec book. This integration syncs quantities, areas and room data, even in complex Revit projects where multiple models are linked or furniture is nested within another Revit family. This allows designers to track every item without toggling between tools or risking inconsistencies in documentation. SpecGrab, Specsources’ browser extension, solves a major challenge for designers by efficiently transferring product data from any manufacturer’s website into their spec book. With SpecGrab, designers can pull images, product specs and PDFs directly into the spec book in seconds. AI further accelerates this process by learning the structure of vendor sites, making repeat imports possible with a single click.
Software and Technology
Adapting to the Changing Consumer Behavior
Dillard Westmoreland, Chief Operating Officer, Nemacolin
Marketing Solutions
Consumer-Direct Business Strategy
Danny Rose, SVP, E-Commerce, Advertising & Digital Marketing, Playa Hotels & Resorts
Software and Technology
Wheel of Influence: Navigating Hospitality Revenue
Tracie Heisterkamp, Vice President of Revenue Management, Proper Hospitality
POS System
Enhancing Guest Experiences Through Digital Innovation
Mathias Althin, VP Technology, Strawberry
Hotel and Restaurant Management
Leading With Purpose: Elevating Revenue Strategy Through Connection
Lorenzo Pedone, Director of Revenue Management, InterContinental Miami Hotel
IN MY OPINION
POS System
Beyond Opulence: The Human Connection in Luxury Hospitality
Giavanna Scuderi, Senior Hotel Operations Manager-Aria Sky Suites, ARIA Resort & Casino
LAST WORD
Software and Technology
Elevating Guest Experience through People-First Leadership in Bespoke Hospitality
Ignacio Daponte, Hotel Manager, Sonesta Hotels
IN FOCUS
POS Innovation in High-Volume QSR Environments
The QSR industry drives POS technology innovation, enhancing speed, efficiency, and customer experience through advanced systems like handheld devices, self-service kiosks, and cloud-based management.
Forging the Link Between FF&E Decisions and Operational Excellence in Hospitality
The strategic importance of Furniture, Fixtures, and Equipment (FF&E) in hotel management enhances guest experience and operational efficiency through thoughtful design and specification.
EDITORIAL
An Era of Tech-Driven Travel and Hospitality
The laundromat industry is leveraging software that go far beyond basic transactions, transforming how businesses operate and deliver customer value. IoT-enabled smart machines integrated with point-of-sale (POS) platforms are modernizing laundromat POS and management software. They allow owners to monitor machine usage, automate payments through mobile apps and offer loyalty programs, while giving customers a seamless, cashless self-service experience.
In restaurant POS systems, the focus has shifted toward AI-driven personalization and omni-channel ordering. Online ordering, delivery platforms and in-store dining are integrated into one ecosystem. AI predicts demand, optimizes menu pricing and recommends personalized upsells, creating a frictionless experience for diners and restaurant operators.
Furniture, fixtures and equipment (FF&E) spec writing software is also seeing a major advancement with cloud-based collaboration and 3D visualization tools. Architects, designers and procurement teams can now work on a single platform with real-time updates, generating spec sheets that integrate directly with suppliers and cost management systems.
This edition of Travel and Hospitality Tech Outlook brings recent developments in the POS and FF&E spec writing arena and insights into how organizations can adapt to these disruptive trends to deliver transformative customer experiences.
It features thought leadership articles from industry experts, including Dillard Westmoreland, vice president of IT, retail, purchasing and security at Nemacolin, who discusses strategies for incorporating technology with restaurant POS system to speed up transactions and enhance the customer experience. Lorenzo Pedone, director of revenue management at InterContinental Miami Hotel, shares insights into combining technology with collaboration and empathy to drive revenue performance, elevate guest experience and create long-term value for teams and stakeholders.
We hope this edition featuring the top laundromat POS and management software, restaurant POS System, FF&E spec writing software helps you build the partnership your organization needs to sharpen its competitive edge in the travel and hospitality industry.
