Gant Travel
Streamlined Corporate Travel with Global Reach and Innovation

Small and medium-sized enterprises (SMEs) have long been forced to choose between a high-touch, tech-forward travel management company (TMC) that offers personalized service and a large-scale global provider with extensive reach and resources.

Gant Travel, a digitally advanced TMC, is bridging this gap by offering the best of both worlds. It provides a seamless, tech-driven travel management solution that combines global reach with tailored service.

Gant’s unified global ticketing process is ending the fragmented and time-consuming corporate travel experience. It takes care of all travel needs through one seamless system, eliminating the hassle of working with multiple service providers across different regions. This streamlines the process and guarantees a pleasant experience for everyone involved, including businesses, travel coordinators and employees.

“We serve customers with a high degree of touch and technology, and ensure they need only one ticketing process for their travel requirements around the globe,” says Patrick Linnihan, president.

A key component of Gant’s efficiency is its integrated omnichannel communication platform, which works in collaboration with a customer relationship management (CRM) system. This eliminates the need for multiple tools, enabling agents to focus on high-value tasks while automating routine processes in the background. It leverages a ‘follow-the-sun’ service model, where service transitions smoothly across global support teams as the day progresses. The omnichannel platform supports this by giving agents from different time zones access to real-time customer data, empowering them to deliver uninterrupted, high-touch support. Clients can rest assured that they will receive reliable travel assistance throughout their journey.

Gant’s efficient use of advanced technology to deliver purpose-built tools is best evidenced by its Strategic Pay system. It eliminates payment issues by addressing the pain points of virtual payment cards (VCN) and simplifies the payment process by automating the coordination of VCNs and troubleshooting payment issues. Agents are equipped with solutions to resolve issues in real-time, minimize traveler friction and save valuable time.
Rather than relying on traditional affiliate networks, it emphasizes strategic partnerships. Most TMCs outsource local agencies in different countries, but Gant collaborates with trusted partners to maintain quality service worldwide. This allows it to maintain a consistent ticketing process, brand invoicing and a single point of contact.

Staying at the forefront of technological advancements is top of mind for Gant. It recently acquired Aimendo, a travel AI company, and integrated its capabilities to solve the evolving challenges in the travel management space. With this acquisition, it introduced EmailBuddy, a tool that reduces email response time by 75 percent. The tool helps agents generate accurate, context-aware emails with minimal input. It analyses past communications to ensure responses align with customer needs. It has also integrated AI-driven sentiment analysis to assess each customer interaction, helping gauge satisfaction and uphold high-quality service.

Numerous success stories highlight the impact of Gant’s services. One is a large insurance customer that struggled to manage global meetings due to differing travel policies for each attendee. By using Gant Together—a meeting management tool—they were able to simplify the process, apply customized policies for each attendee, reduce operational burdens and improve the overall experience. Travel coordination became effortless, valuable time was saved and attendees enjoyed a smooth meeting experience.

Gant is set to expand its ticketing capabilities into 42 new countries over the next three years. The global expansion will solidify its position in the market, allowing it to offer a single point of service for customers’ corporate travel requirements.

As Gant continues to innovate, it sets a new standard for corporate travel management worldwide. By combining global scale with high-touch service, it empowers businesses to focus on growing their operations while handling all their travel management needs.