HelloGM
A Single Platform Streamlining Hotel Management

Picture a world where every hotel company runs on a seamless and comprehensive business intelligence system, providing owners, operators, and executives with centralized data automation from a single source of truth. This is the goal of HelloGM, an innovative data analytics platform developed by hoteliers for hoteliers. It acts as the pulse of financial insights and processing, providing a consolidated platform for analysis and automation that empowers hotel managers and decision-makers to simplify their workflow, minimize mistakes, and enhance their financial performance.

“Our software is thoughtfully designed by people who know the nuances of hotel operations, for those who share our passion for improving their hotel’s profitability as well as the lives of their operators and executives,” says Dhaval Chokshi, co-founder, and CEO of HelloGM.

Small to medium-sized portfolio owners often lack the resources to build their data analytics teams while existing solutions lacked features or accessible pricing options creating a gap in the industry. HelloGM provides an accessible solution that is easy to implement and does not require long-term contracts, enabling subscribers to improve their operational efficiency and profitability through centralized data analytics and automation for a monthly subscription.

HelloGM’s data analytics platform integrates data from high-impact sources, allowing hoteliers to access a centralized data dashboard for enhanced insights and automation. By consolidating data in a single platform, it empowers hoteliers to make better data-driven decisions, identify inefficiencies, and improve profitability while automating time-consuming tasks for maximum efficiency. This enables them to focus on delivering exceptional guest experiences.

The data collected from various systems including property management systems (PMS), online reviews, rates, time clock systems, and accounting software enables HelloGM to automate reporting. Their platform integrates this data, offering digitized features such as verifying payment deposits into the client’s bank account. Through bank connectivity and PMS reports, HelloGM provides a consolidated analysis accessible to clients on the portal, indicated by a green mark when funds are deposited.
Using HelloGM’s labor metering feature, hoteliers can compare their labor budget against actual labor expenditures in accordance with their chart of accounts. This enables managers to proactively control their labor expenses before they exceed their budget and adjust with complete flexibility. HelloGM’s reporting system provides a convenient way for accountants, back-office managers, and owners to review reports and make timely adjustments.

HelloGM’s accounting feature is valuable in reconciling bank deposits and analyzing sales tax collections against estimated amounts. Discrepancies are quickly identified, and financial statements are charted in uniform with industry-specific standards. Sales and marketing analysis can also be performed through the platform, identifying costs per occupied room and revenue devoted to sales and marketing. This makes it easy to budget and analyze using key performance indicators (KPIs).

This ability of HelloGM to automate the data collection process is exemplified by the ubiquitous instances where managers had to manually input data into an Excel spreadsheet for a daily report. The process was time-consuming and prone to human errors, leading to system inefficiencies. However, HelloGM’s automation eliminated the need for manual data entry and improved the overall efficiency of the process. Managers can now log in to HelloGM and immediately take action based on the populated data. Simultaneously, the back-office and corporate teams can access all necessary data on the portal without waiting for reports from managers.

A unique blend of hospitality, analytics, and engineering expertise makes up HelloGM’s team. Chokshi brings a rare combination of hotel ownership experience and software engineering skills. The team also includes passionate onboarding and support members well-versed in hospitality operations. With this diverse composition of talent and insights on board, HelloGM creates software specifically designed for the hotel industry, combining technological expertise with domain knowledge.

HelloGM has gained credibility by serving over 1,300 properties in the U.S. since 2019 with a monthly retention rate exceeding 99 percent. The recent launch of its innovative Accounts Payable solution, HelloPay, addresses the common pain point of processing vendor accounts with traditional payment methods in the hospitality industry. With HelloPay, hotel companies can benefit from a streamlined AP workflow, for invoice submission, approval, and payment with a single click and no transaction fees.

Altogether, the features developed with industry end users in mind position HelloGM as a hospitality technology leader to revolutionize the industry’s back-office systems.