Catalonia Hotels & Resorts

Alba Berengué Llonch

Where Innovation Meets Experience

The balance between seamless operations and evolving technology is a constant challenge in hospitality. Behind the scenes, businesses strive to integrate smarter systems that enhance customer experiences while optimising efficiency. Berengué understands this intersection well. With a career rooted in food and beverage operations and event management, she has navigated the industry’s complexities firsthand. Over time, her passion for innovation led her to IT and POS systems, where she now helps bridge the gap between technology and hospitality at Catalonia Hotels & Resorts. With a deep understanding of both people and processes, she transforms challenges into opportunities, ensuring that technology enhances—not disrupts—the heart of the guest experience.

The Bridge Between Hospitality and Technology

The fast-paced world of hospitality demands both precision and adaptability. Berengué’s built her foundation in F&B and event management, where every decision impacted service quality and operational flow. Managing personnel, costs and profitability in such a dynamic environment sharpened her ability to think strategically under pressure. But as the industry evolved, so did her focus. Recognising the growing role of technology in enhancing efficiency, she transitioned into IT, where her deep operational insight now helps bridge the gap between digital solutions and real-world hospitality challenges.

Berengué’s move into IT and POS management wasn’t a complete departure. Instead, it leveraged her existing knowledge. She recognised that technology could be a powerful tool for streamlining operations, enhancing guest satisfaction and driving revenue. Her experience working directly with hotel staff gave her a unique perspective on the specific technological solutions needed to address their challenges. She understands how a well-integrated POS system can improve order accuracy, speed up service and provide valuable data insights.

“Berengué is responsible for ensuring the smooth operation of the company’s point-of sale systems. This involves maintaining the existing infrastructure, identifying opportunities for improvement and implementing new technologies”

Streamlining Service, Delighting Guests: The Power of Optimized IT

As IT TPV/POS Manager at Catalonia Hotels & Resorts, Berengué is responsible for ensuring the smooth operation of the company’s point-of-sale systems. This involves maintaining the existing infrastructure, identifying opportunities for improvement and implementing new technologies. Her focus is on creating a seamless experience for both guests and staff. By optimising POS systems, she contributes to faster check-ins and check-outs, more efficient order processing in restaurants and improved inventory management.

Connecting the Dots: Cross-Functional Collaboration for Success

Berengué’s role likely involves close collaboration with various Catalonia Hotels & Resorts departments. Her ability to communicate effectively in English, Spanish and Catalan is undoubtedly an asset in this cross-functional environment. She likely works with hotel managers, F&B staff and IT specialists to identify needs, implement solutions and ensure technology is effectively integrated into daily operations.

The Future of Hospitality, Powered by IT

The hospitality industry constantly evolves, and technology is critical to its transformation. Berengué’s background in both operations and IT positions her well to lead Catalonia Hotels & Resorts into the future. Her focus on efficiency, guest experience and collaboration suggests that she is committed to leveraging technology to drive innovation and growth within the company. Just as she contributed to excellence in her previous roles, her continued work in IT is likely to make a significant difference in the success of Catalonia Hotels & Resorts.