Auberge Resorts Collection

In the ever-evolving landscape of luxury hospitality, it’s more important than ever for resorts to adapt to meet the changing needs of guests, striving to deliver an unparalleled and exceptional stay. 

At Chileno Bay Resort & Residences, Auberge Resorts Collection, our dedicated Residences and Rooms team has done just that, year after year, to ensure the return of guests to our haven of luxury and relaxation. Only a 30-minute drive from San Jose Del Cabo International Airport, the resort offers a contemporary escape with 86 hotel rooms, 4 suites, and 50 two-, three-, four- and five-bedroom villas, all boasting panoramic ocean or mountain views. It is the mix of our genuine and heartfelt Mexican hospitality, our intuitive service approach and our brand culture of enriching lives and empowering our employees that encourages guests to return.

Los Cabos has been a coveted ocean destination for generations, and there are a number of compelling luxury resorts travelers can choose from when visiting the destination. Thus, it is our job to offer an exceptional guest experience that stands above the rest and beckons travelers to not only stay but continue to return. 

Rooms, Suites & Villas

At Chileno Bay, our guestrooms and suites are meticulously curated, to both offer comfort and relaxation and embody the spirit of our locale. The rooms, suites, and villas celebrate the best of modern Baja living, integrating bold materials, artisanal Mexican accents, original artwork, and stylish fixtures complete these spacious retreats, floor-to-ceiling windows and expansive terraces that bring the outside in.

We are in a unique position to cater to many types of travelers, whether it’s a couple seeking a romantic suite with a plunge pool or a multi-generational family seeking the privacy and flexibility of a villa with its own kitchen and entertaining spaces. By offering a broad range of rooms and residences, our resort can cater to the post-pandemic traveler’s varying wants and needs. No vacation is one size fits all, and it is our job to ensure that each stay is treated with the same bespoke approach it deserves. For example, when visiting with family or friends, having a private living room space to gather is essential. Having a dining area for family style dinners at home, often combined with a chef and butler service, without the hurry to change, get ready or meet reservation times, adds so much more liberty and intimacy during a trip. Often, villa rental guests do not ever leave the villa because the service above combined with a private pool makes them feel at home. 

What we do at Chileno Bay Resort & Residences is more than just accommodations; it is an immersive experience. From enjoying contemporary dishes that celebrate ancestral flavors at the resort’s signature restaurant, COMAL, helmed by powerhouse new Chef Juan Pablo Loza, to mind, body and spirit revitalization at THE WELL at Chileno Bay, each opportunity allows connection with the surrounding environment and an authentic Los Cabos experience. 

Guest Experience

With unwavering dedication, our team ensures that every guest's stay is marked by meticulous attention to detail and a commitment to providing a seamless and unforgettable visit. The experience begins well before the guest arrives, when our itinerary designer reaches out to the guest and curates a unique and ultra-personalized itinerary. The goal is to provide memories that last a lifetime. Every interaction with our guests is an incredible opportunity to transmit our sincere desire and passion for service and to put a smile on someone’s face. More than anything else, it's about how we connect with every guest. That implies that we know them well, that we understand why they visit Los Cabos and why Chileno, and not another world-class property. Every step is about intuitive service and taking the guesswork out of planning a once-in-a-lifetime vacation. 

“Our team strives to curate experiences that allow our guests to embrace the spirit of Baja California while enjoying the luxurious amenities, rooms, and activities Chileno Bay provides.”

We are trying to customize and personalize our resort amenities as much as possible. We no longer place a bottle of champagne with a prewritten printed note but rather focus on meaningful details and thoughtful handwritten messages from our personal concierges, our housekeeping team, or our gardeners. We provide a sense of place in every detail, and our amenities are often related to the guest's history and Baja California environmentnia and tell a story. For example, for arrival, we like to get family photos of our guests and place them on the TV with music and a welcome message. For 2024, our farewell amenities are locally made wood figures representing Los Cabos. For example, the farewell gift is a wooden whale during whale season.

Innovation

We continuously innovate to enhance the guest experience, both in the room and across the resort, crafting opportunities rooted in the essence of Baja California. Recently, we created a resort communication app to provide instant guest conversations (“chats”) with our guests. In particular, some of our younger clientele prefer chatting instead of emailing or phone calls. Our internal standard is a 90-second response time for every guest inquiry. It does not replace face-to-face service, but a modern hotel must have modern communication tools. 

Additionally, we upgraded our Wi-Fi internet infrastructure within the resort and the residences, providing one of the fastest and most reliable internet connections in Los Cabos – perfect for remote workers or those looking to stay connected. We also implemented an annual preventative maintenance program for all residences, anticipating equipment failure, extending the life span of equipment or furniture, and, providing a, providingownership experience.

We also maintain a strong dedication to building a talented team. Our selection process is rigorous for candidates, but we believe it all starts with our employees. We continuously strive to be the top employer in Cabo, maintaining Chileno Bay as the destination for which the most talented people in the hospitality business want to work. We believe attracting, retaining, and developing talented team members is the only way to provide 5-star service year-round. Auberge Resorts Collection’s company values ENRICH (Excellence, Nurture, Respect, Individuality, Curiosity, and Heartfelt) are our ultimate guideline and compass to success.

Our team strives to curate experiences that allow our guests to embrace the spirit of Baja California while enjoying the luxurious amenities, rooms, and activities Chileno Bay provides. I am privileged to work with a talented team committed to being the best in service and spirit; their passion shows in every guest touchpoint.