| | 8 TRAVEL AND HOSPITALITY TECH OUTLOOKDEC-JAN 2024 | | 8 TRAVEL & HOSPITALITY TECH OUTLOOKJAN-MARCH 2020Caesars1. In the light of your experience what are the technological trends and challenges you've witnessed happening with respect to the Travel and Hospitality space?All the trends point to mobile. Mobile is being used with much greater frequency to research and book the trip. In the past, most people would research on mobile, but still book on laptop, but that's changing rapidly. During the stay, guests expect to be able to use their phone for self-service. 2. Could you talk about your approach to providers from the lot?We work backwards from the "job to be done" and look for solutions which have been proven in the field to solve that specific customer experience problem. We prefer solutions which enable us to customize for our specific needs. And ideally, we prefer proven technology partners with whom we can create a platform and develop long-term relationships which expand from that platform.overseeing?The most interesting and impactful has been our chatbot Ivy, powered by GoMoment. Ivy is live in over 14,000 of our hotel REVAMPING THE TRAVEL AND HOSPITALITY SECTORIN MYOPINION
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