| | 9TRAVEL AND HOSPITALITY TECH OUTLOOKDEC-JAN 2024 | | 9TRAVEL & HOSPITALITY TECH OUTLOOKJAN-MARCH 2020rooms around the country including Caesars Palace, Nobu Hotel, The Linq, The Cromwell, Planet Hollywood, Harrah's Las Vegas, Harrah's Southern California, Harrah's New Orleans and Horseshoe Bossier City. Ivy is a digital concierge who can service all guest needs through text. She books restaurants, shows, and provides guest services including extra towels or a shaving kit. She also has been known to provide recommendations on everything from the best sushi in town to what to wear on a Friday night. 4. What are some of the points of discussion that go on in your leadership panel? What are the strategic points that you go by to steer the company forward?Everything works backwards from the guest experience and the pain points that a guest might feel during their visit. We try to identify these opportunities and identify technology solutions which can solve the issues. 5. Can you draw an analogy between your personality traits, hobbies and how they I have always been extremely competitive and want to win at everything I do, but I grew up playing team sports and realize that no matter how well I play, it's irrelevant if the team doesn't win. I try to live that philosophy with my team to develop them so that we can all win together.and Hospitality arena a few years from now I think a lot of the items we are working on now will be table stakes in a few years on the technology side. Guests will demand to have control of their visit and will want immediate service in the palm of their hand.7. What would be the single piece of advice that you could impart to a fellow or aspiring to embark on a similar venture or professional journey along the lines of your service and area of expertise?Be persistent. It's much easier for an operator to say no than it is to say yes. If you have an idea which you believe strongly will make a needle moving impact, don't be afraid to work through the initial barriers to launching the idea. Michael MarinoWe prefer proven technology partners with whom we can create a platform and develop long-term relationships which expand from that platform
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