With the advent of new technological trends, the hospitality industry has been able to improve their operations as well as make them more up to date.
Fremont, CA: The innovative technological approach is not a new thing for the hotel executives; 72 percent of them state that they have initiated the implementation of a considerable proportion of technological innovations in the business. These innovations help them to meet the customers' expectations. Together with online shopping, booking, and paying in many industries, people are expecting hotels to provide similar technology-driven opportunities. Preferences are changing, and so is the customer's experience at hotels. Here are several hospitality technology trends for 2020.
Hotels get access to a huge amount of data every day about their customers, and now they can finally make use of it. The hotel data management paves the way for predictive analytics; it allows anticipating a particular level of demand for a given date. In this case, internal data like current and previous bookings and external data about local events or public holidays. Additionally, hotel data analytics helps to improve customer experience, and by collecting reviews on the web, mangers choose the way to satisfy the customer's needs better.
The most commonly used AI in hotels is chatbots and instant replies. Providing the clients with quick answers for all their quires is a challenging task for the hotels, but with the advent of modern technologies, it has become easier to cope up with this challenge. The hoteliers are focused on improving their services, chatbots take to the clients anytime and not get tired other than that robots in the hospitality industry are leaving computers and starting to communicate with the people directly.
In the booking, stage customers can now use virtual hotel environments to get a 360-degree tour and get immersive experiences for those who want to know more about the room. Therefore the clients will know what to expect even before reaching the hotel physically. But having said that, tours are just the beginning few companies are recreating the entire booking process in virtual reality.
Recognition technology in the hospitality industry is inclusive of face and fingerprint recognition. The visitor's biometrics is used to cut the check-in and check-out processes. Also, this technology enables instant access to the room with no need for keys, and potentially the biometrics authentication can allow making the payments without wallets or smartphones, which makes the check-in process even shorter.