Some of the significant trends of smart hospitality that are benefitting guests are adopting smart technology in hotels, smart travel planning, and providing smart hospitality services.
FREMONT, CA: There is an enormous shift towards automation in the hospitality industry. Several hotels already use AI robots to provide personalized services to their guests, making their stay more enjoyable and convenient. There are many different ways AI is improving customer service, starting from a simplified way to order room service to vegetarian and vegan options in hotel restaurants.
Among smart hotel technology trends are innovations in hotel rooms, property management systems, vacation rentals, hospitality jobs, and revenue management. Hotels are now offering Virtual reality (VR) or Augmented reality (AR) technology to their guests, allowing them to see what places they can visit in a city by overlaying graphical or informational overlays. Global events, such as the covid-19 pandemic, have influenced other trends in hospitality. Another trend is the focus on local markets, which helps small countries develop their travel industries. Now, the hospitality industry trends are aimed at providing the best possible guest experience and supporting hotel business owners.
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Following are some of the key hospitality trends that will be beneficial and useful:
Hotels with a smart edge: The major trend in IoT use in travel and hospitality is the transformation of traditional hotels into smart ones. IoT solutions can be applied almost anywhere in the hotel industry. Usually, famous hotel brands develop the concept of smart hotels to create a more personalized and efficient guest experience, providing them with services that are based on their usual consumer behavior. With smart technology, hotels provide increased accessibility, better services, and quicker solutions to visitors.
A smart hotel trend has its own so-called subcategory that is "smart hotel trends", including smart hotel management, contactless payments, contactless hotel operations, and smart rooms. Many hotels now use smart locks and room keys that allow guests to check in and out without visiting the front desk.
Planning travels in a smarter way: With IoT in the hospitality industry, travelers of all types can find the right hotel stay for them, whether they are interested in sports-themed hotels, medical tourism, cannabis tourism, or prospective guests. With the help of IoT, tour operators can provide their guests with a more personalized experience. A travel provider, for example, can recommend destinations and activities that are likely to appeal to a guest based on their previous travel history and preferences.
Technology has made it easier for travelers to make travel arrangements thanks to the proliferation of smartphones. The IoT is making this process even more efficient and convenient. Mobile apps and websites provide real-time information about flights, hotels, rental cars, and tourist attractions for travelers. Travelers can also book reservations and make payments directly from these apps.
Services for smart hospitality: In the hotel industry, IoT is also being used to improve hospitality services. In-room dining can now be ordered through interactive displays or voice-activated assistants. Using IoT technologies, hotel staff can also monitor guest activity and health, as well as provide personalized services like room cleaning and laundry.