To employ artificial intelligence in hotels, management must decide where their investment will have the largest impact depending on their available budget, guest feedback, and future expansion goals, as new technologies are released almost daily.

FREMONT, CA: Artificial Intelligence (AI) in hotels is not a far-fetched dream. Several of the world’s most well-known businesses are already doing so. In hotels, AI encompasses everything from robotic servers to intelligent computer systems. Using AI for hotels is not only an issue of acquiring a competitive edge; it is vital to stay in business.

How is AI Used in the Hotel Industry?

In the hotel sector, AI is employed for revenue management, guest experience, and the automation of daily operations. To employ AI in hotels, management must decide where their investment will have the largest impact depending on their available budget, guest feedback, and future expansion goals, as new technologies are released almost daily.

Coming Years of AI in Hotels

Keep a look out for tools, gadgets, and platforms that are not yet available but will significantly impact the industry. Begin by shopping for products or companies that one enjoys, and plan the future finances appropriately.

  • In the event of an emergency, look for passports that include visitor health information so that medical professionals on-site or off-site may rapidly access information like their medical history, current prescriptions, and allergies.
  • Watch out for hotel guest star ratings so that properties may learn more about their previous experiences.
  • Expect robots to fill the role of support employees, easing the pressure of late-night hours and the effects of a high-turnover sector.

Will AI Work with or Replace Hotel Staff?

While AI robot concierges, room service delivery, and cleaning machines can potentially replace 25 percent of today’s hospitality workers, experiments with 100 percent AI staff have generally failed. As a result, it is unlikely that AI will be able to replace hotel employees entirely. However, in the coming years, there may be a considerable increase in robotic assistance.

Is AI Going to Revolutionize the Way People Stay in Hotels?

AI is already transforming the guest experience across the travel lifecycle, including the on-property experience. In the near future, hotels may expect new tools to simplify check-in, monitor, and alter in-room technology, and personalize stays.