Reservation management and front-office features are perhaps the essential PMS elements. Hoteliers can eliminate the need for a paper reservation book by storing all of their reservations online.
FREMONT, CA: Hotel management software is the single most essential system in the entire hotel, and it is one of the major tools that hoteliers use to make operations appear smooth to customers. Whether one operates for a small bed and breakfast or a large hotel chain, the hotel management system is the foundation of the operation.
To complete daily responsibilities, nearly every hotel crew member must use the Property Management System (PMS). Guest service workers should prioritize hotel rooms that need to be cleaned for early VIP arrivals. Professionals in sales and event management must set aside areas for groups. Hotel management requires access to the system to obtain data and operational insights.
These elements are absolute must-haves for any modern hotelier looking to improve the guest experience, streamline back-office processes, and foster long-term relationships with visitors.
Reservation Management:Reservation management and front-office features are perhaps the essential PMS elements. Hoteliers can eliminate the need for a paper reservation book by storing all of their reservations online. They should be able to set rates, monitor availability, offer promotions, and visualize reservations on a calendar inside reservations management.
Room Management: Think of a PMS's room management feature as the virtual front desk. With only a few clicks, front desk personnel may check customers in and out, as well as cancel or extend reservations.
Clear Grid Visibility: Adding special events to the region, emphasizing returning visitors, and flagging guests who have not paid their bills are all elements that the grid should enable by default. Businesses should be able to quickly and readily see vital information about the guests using the grid.
Guest Profiles: Is one attempting to increase customer loyalty? Guest profiles keep track of the guests' contact information, stay history, and even preferences so hoteliers can provide a more tailored experience during their next visit. Even better, a guest profile with the guests' stored CCs will make it even easy for repeat visitors.
Invoicing: Most guests want a copy of their bill when they check out; thus, the PMS should be able to export visitors' folios that include all costs from their stay. Similarly, businesses need reliable, simple financial reporting to reconcile revenue and expenses from room revenue, outlets, vendors, and other sources.
Payment Processing: Guests no longer pay with cash or checks; therefore, hotels will need a PMS with a payment processor connection that allows them to charge credit cards with ease and secure access to major payment gateways.