Travel & Hospitality Tech Outlook | Thursday, January 27, 2022
Customers are bringing ever-increasing demands to contract talks, and revenue management technologies have increased manufacturers' ability to precisely track these requests.
Fremont, CA: Manufacturers' revenue management process limits are exposed as medtech customers evolve. The number of internal and external stakeholders involved in the order-to-cash process has also grown, resulting in more diverse and complicated process needs and improved cooperation mechanisms. Revenue management capabilities must evolve to satisfy these increasingly complicated needs.
The strategy and vision, people, operational model, data management, and tools employed across each module can all be used to assess the maturity of a revenue management capacity. Underdeveloped modules might result in revenue leakage, customer discontent, and severe team efficiency losses.
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How can price management and governance help in revenue management?
Price management and governance aid in the establishment and enforcement of pricing guidelines. Organizations should have a clear strategy and follow price standards consistently to enhance contract value. Pricing guidance should reflect each product group's specified market strategy and anticipated outcome. Pricing compliance can be enforced automatically, and the pricing exception and approval process can be managed with robust contract development and contract management technology.
Capturing crucial contracting data, which may be used in pricing analysis, is also easier with revenue management capabilities. This is an important step in the process since past deals must be analyzed to make better contracting decisions in the future. A streamlined revenue management solution is all possible with automated price guideline communication, adherence, exception monitoring, and post-deal price actualization insights.
While some of these principles may appear idealistic, if price governance practices aren't rigorously followed, revenue can suffer. When a strategic client learns another customer's lower price point and demands discounts, some firms may face price reference pressures. This can have a significant impact on revenue and cause ripple effects, aggravating the problem. Customers can also get confused and disappointed when dealing with various personnel from the same organization who offer different value propositions, portfolio strategies, or, in the worst-case scenario, price quotes.
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