Travel & Hospitality Tech Outlook | Tuesday, January 21, 2020
Customers, these days, have grown comfortable with the emergence of new technologies. Let's look at some of the most interesting and transformative technologies of 2020.
FREMONT, CA: With emerging technologies, changing customer preferences, and strict regulations, the hoteliers are forced to be highly vigilant. Currently, the biggest challenge faced by hoteliers is staying relevant in the market. The necessity to offer great customer experience and embrace new market needs are considered as the major drivers for the digitization in the travel and hospitality industry.
AI and Chatbots
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AI-powered platforms and services have always been popular. Chatbots are known to deliver intelligent conversation using text or voice, helping humans to interact with the systems in their native language. Chatbots equipped to service guests' needs and answer queries throughout the complete traveler journey not only provides guests with uninterrupted service pathways but also helps to minimize operational stress.
Smart Rooms
Smart hotel rooms harness the power of IoT to offer guests the level of comfort and convenience, like at home, comprising of everything built-in streaming services to keyless entry, smart mirrors, digital amenities like temperature control and lighting, and voice-activated assistants.
Blockchain
Blockchain has been a significant topic discussed in the last year. This year, blockchain technology shows no sign of slowing down. The excitement surrounding the emerging technology stems from the potential influence blockchain has on payment security and fraud protection within hotels. This year, the goal of blockchain technology is to eliminate third-part costs and encourage the direct provider to consumer interaction.
The present hospitality landscapes present challenges and opportunities, giving the traditional hoteliers little choice but to embrace technological transformation to maximize guest loyalty, enhance the revenue, and support future growth.
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