Travel & Hospitality Tech Outlook | Thursday, August 17, 2023
Stylists serve multiple clients per day, perform numerous services per client, sell products, and rebook regulars.
FREMONT, CA: A salon is only as good as its stylists, so hiring the right employees and generating an environment where they can thrive is critical. The salon owner must also wear many hats - from operator to marketer to team leader and more-and juggling all of these activities can leave little time to focus on talent development. Owners have the opportunity to invest in technologies that will not only optimize daily operations but also benefit their hardworking employees.
In spite of these obstacles, few salon owners adopt tools to help them hire, develop, and retain top talent. To attract and retain talent, salon owners can use technology solutions in these ways:
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Features that focus on employees: While there are many capabilities within most salon management solutions that can benefit both the owner and the customer (i.e., online booking, payroll, integrated credit card processing), stylists also need to have easy-to-use tools to complete their daily tasks more efficiently. Stylists can also build stronger relationships with their regular customers with certain solutions. In tools that offer customer profile creation, stylists can note what colors and products they use to ensure their clients have a tailored experience every time they see them.
Performance Reporting: Stylists serve multiple clients per day, perform numerous services per client, sell products, and rebook regulars. Stylists and their managers-can monitor this data and formulate meaningful goals to improve performance with a tool that monitors data and produces a visual, easy-to-read report.
Prospects' selling point: Nowadays, being a technology-forward business is the norm. In order to hire top talent, booth renters need a work environment that allows them to succeed. The promotion of tools that benefit employees can be extremely attractive to stylists. Prospects are more likely to be interested if they see growth in the business as well.
Salon owners facing the added stress of developing their staff should consider investing in tools that will help them operate more efficiently and benefit their staff. Management software can provide many different features, and owners should find a solution that is a good fit for their current and future stylists.
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