From the design of homes to travel, work, and business, smart technology is changing almost every aspect of our lives

FREMONT, CA: Our homes are being transformed by smart technology, as are our cities. There is no exception when it comes to the hospitality industry. Several ways in which the hospitality industry is adopting smart business technology.

Digital keys: Due to security concerns and maintenance costs, traditional lock and key systems are rapidly becoming outdated. Digital keys are being increasingly adopted to address security issues. Guests can check in, access, and leave the hotel using their mobile devices using a digital key. Hoteliers can also save considerable labor costs by managing their staffing needs with this approach.

Smart guest experience: Hotels can expect to see smart technology further shape guests' experiences and expectations in the future. Guests' data can be used to accommodate guests' needs better and automate guest interactions throughout their stay, reducing friction points and labor costs. With smart technology, hotels can predict and personalize several guest services based on previous visits and aggregated guest data.

AI Chatbots: Hoteliers are increasingly using AI-enabled chatbots because they can quickly respond to guest inquiries. Guests can find rooms that meet their budget and preferences using chatbots, which usually offer 24x7 customer service. Hotels can reduce bounce rates and increase direct bookings by using chatbots to engage website visitors. AI chatbots are also used in hotels for personalized marketing, enhancing customer experience, and improving communication.  

Big data: Hotel owners can create products and services that enhance the customer experience by using big data to provide a clear understanding of consumer behavior. Hotel managers can also estimate room demand and prices by using big data. Hoteliers can therefore develop a revenue management system. A targeted marketing strategy can also be improved using this intelligent technology. It offers insight into customer feedback regarding other hotels' experiences, making it extremely valuable to you.

Hotel and restaurant businesses are transforming in many ways due to innovative technologies such as artificial intelligence, IoT, big data, and voice technology. IoT and AI enable restaurants to create ghost kitchens with IoT keys instead of plastic keycards. Besides AI-powered chatbots, voice assistants, and big data analytics, hotels are also adopting other innovative technologies.

Predictive maintenance: A smart EMS enables hotels to monitor, track and optimize their energy consumption, while a predictive maintenance system uses sensor data to identify wasteful or hazardous trends so that maintenance staff is alerted before they become more costly. With IoT technologies, engineers can predict maintenance needs based on system usage and prevent system failures before they occur, reducing operating costs and system failures rather than waiting until a component breaks down.