The cusp of the third era is connected to the transition of Artificial Intelligence (AI) from other industries to the travel industry. Since industries are functioning on an AI-driven approach, the travel and hospitality world has also begun its implementation in delivering services.
FREMONT, CA: Travelers who regularly fly for business purposes are more likely to be familiar with artificial intelligence (AI). AI technology has been utilized for a few years now to make travel bookings, check-in/outs, GPS navigating, and flight notifications, available quickly and swiftly.
Apart from the general use of AI, there are a few innovative methods that can be leveraged by business travelers throughout their trip:
Upgrading Hotel Stays:
It is not surprising that business travelers prefer to check into a hotel via apps and not at the reception desk because the primary thing they appreciate is the efficiency. It is only AI technology that can match the guest requests and ensure that the inventory manager assigns a room for the traveler that fits his/her demands. Guests can access the Wi-Fi passwords, order room service, and check-out with the help of virtual assistance services that are available at the hotels currently. By replacing the traditional telephones, hoteliers can offer devices that have a speech-enabled console, to attend to the guest requests. Currently, various properties have been implementing robots that can provide room service and demands that can be accommodated in their storage compartment.
Whenever travelers are booking their tickets on the online platform, AI, by utilizing ML, can provide suggestions and discounts based on their previous reservations. There are a few airlines that use AI to reduce the pain of the travelers by notifying them about the canceled or delayed flights and providing them with alternative reservations. On the other hand, a few airlines deploy chatbots, which can automatically deliver the boarding pass, inform the boarding timings, and notify luggage counters through online apps and messages. AI also automates the immigration and boarding programs along with authenticating the traveler through facial and thumbprint recognition.
Traveling with luggage can be difficult as it consumes a lot of energy, and also there is the constant fear of misplacing it. The latest innovation of battery-driven rolling luggage that has a camera in-built to follow the owner in the crowded airport has left everyone awestruck. It also comes with a wristband that vibrates as soon as the user goes beyond a 2-meter radius from the suitcase and has a GPS-feature to locate it in case of any loss.