Travel & Hospitality Tech Outlook | Wednesday, September 23, 2020
It is absurd to consider hospitality as a mechanical industry because it is probably one of the very few sectors that depends on performing a series of touchpoints. It works on providing services that a guest cannot get over.
FREMONT, CA: It might seem like a fierce competition between the small and large chains of hotels, but there exists an area in which the boutique hotels take advantage of having specific liberties. Hotel chains have struggled to manage the franchisees and build their marketing guidelines to maintain cohesion and consistency. On the other hand, boutique owners have found themselves free from such limitations.
The travel industry needs to have more hoteliers who come up with out-of-the-box experiences that interact with the guests from the very beginning until the end of the stay. There are a few methods that can help the hoteliers to invest more in innovative ways to deepen the relationship with the guest.
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Bring Originality:
Across the world, there are billions of boutique hotels, but each of them is different from the other. To stand out as a winner from their competition, hoteliers need to create their brands with innovative thinking and advanced technologies to justify the thoughts. They need to identify the aspects that can make them different from the rest and most importantly, the preferences of the guests through social media. Social media platform can help in figuring out the new demands of the customers along with their expectations from the company.
Customize Services:
Customers indeed love to receive personalized offers and services that tend to satisfy their preferences and demands. Marketers should customize services and send them to the potential guests via email campaigns, text notifications, or display on the website. Hoteliers can also come up with relevant messages like a welcome note for the guest while checking-in along with a guide to the area having attractive sites to visit. They must use technology to keep a database that records customer preferences so that they can serve the guests better every time they visit.
Leverage Sensory Marketing:
Humans perceive everything they encounter through their five sensory organs, which are sight, smell, taste, touch, sound, and so do the guests. Hotel authorities can create immersive experiences by inducing emotion at any possible time. They can offer the guests with aromatherapy, fresh and soft towels at the washroom, or appoint a piano player at the lounge to play soothing tunes that can relax them.
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