Voice control technology may be quite beneficial to individuals in the hospitality business, as it can help to increase personalization and improve customer experience.

FREMONT, CA: Successful hospitality executives recognize the necessity of adopting new technology, particularly when it can enhance the client experience. Voice control technology is one example of a technology innovation that has experienced growing acceptance rates in recent years, and it may be highly beneficial to hotel owners.

Voice control is a sort of spoken recognition technology that allows gadgets such as smartphones, smart TVs, and home hubs to interpret spoken words and respond to basic voice instructions. Users will no longer be required to do more typical control duties like pressing buttons.

How Does Voice Control Technology Work?

Voice control is based on artificial intelligence, enabling voice-controlled devices to detect speech patterns, comprehend specific patterns as commands, and respond correctly to those instructions. Most voice-activated gadgets are also linked to the internet.

The emergence of the Internet of Things, or IoT for short, has resulted in the emergence of "smart" gadgets that can send and receive data. One of the outcomes of this technology is the capacity for specific voice-controlled devices, such as phones or smart hubs to affect or control technology in the vicinity.

Advantages of Voice Control in the Hospitality Industry

Personalization

The most common application of voice control technology in the hospitality business is to increase the level of personalization available to customers. Voice-activated smart hubs can be installed in hotel rooms, enabling guests to manage the room's temperature and lighting levels, and use entertainment gadgets using only their voices. This technology can also be customized with the names of the guests, making the experience more personalized.

Marketability

The voice control technology is still unique enough that individuals in the hospitality sector can differentiate themselves from competitors and promote as a forward-thinking, tech-savvy brand that can provide innovative experiences to clients. Videos demonstrating the voice control technology can be shared on hotel booking websites. The technology's benefits for customers can be included in other promotional materials to make the hotel stand out.

Customer Experience

Voice control can also assist the hospitality business to provide a better customer experience by reducing response times, automating booking processes, and allowing guests to request room service or fresh towels without leaving their room or lifting a finger. Smart hubs can be linked to business booking systems, allowing customers to reserve a table at a restaurant with a few easy voice instructions or receive an electronic key card to gain admission to a gym.