With the stable standardization of open APIs, cloud computing, and better mobility, vendors can, at last, start offering the hoteliers a customizable and flexible system.
Fremont, CA: The trajectory of Property Management System (PMS) innovation, for the modern hoteliers, defines the path of their hotels. Still, the legacy PMS vendors have not been able to adopt a genuinely innovative approach. Instead of staying ahead of the industry demands, they have taken a back seat and waited for those standards to materialize, only to chase yesterday’s trends. According to a recent report on Hotel PMS Landscape 2020, substantial changes in the PMS landscape is on the horizon, indicating an influx of cloud computing, middleware layers, open API marketplaces, enhanced connectivity, and so much more.
Traditionally, the PMS represents an integral piece of technology for the hoteliers, which is central to the core functioning of a hotel’s operations. Smaller hotels have historically relied on only a PMS. Still, the large-scale properties would often build out a more robust technological ecosystem that includes a PMS, CRS, CRM, channel manager, and many more. In the current scenario, many hoteliers are working closely with vendors to form customized stacks of critical platforms to be sure that they can readily meet the wide-ranging needs and expectations of the guests.
The Role of Modern APIs in Modern Connectivity
As the guest needs to evolve continuously and the industry’s experiences proliferating, it has become undeniably paramount for the PMS to provide open connectivity to a property’s critical systems and platforms. Although each stack of operational technology might differ on the basis of the hotel, the demand stays constant.
The fact is that an open API is essential for survival more than ever before. The modern PMS platform is scalable, flexible, and equipped with core functionalities is at present, disrupting the marketplace. These advanced functionalities boost and help the hotels to increase operational efficiencies and staff productivity, manage and amplify group business, collect and action guest data, and effectively manage revenue in a highly personalized manner.
Future of PMS
Initially, the evolution of the legacy PMS system was generally hindered by integration costs and limitations. However, the present rise of the integration-rich, cloud-based platform is giving rise to a future tech ecosystem that is more streamlined and agile. With the systematic and steady standardization of open APIs, cloud computing, and enhanced mobility, vendors can finally start providing hoteliers a flexible and customizable system.