Guest satisfaction depends on face to face communication. Technology that combines safety and service through automation assists control risk and enhance the guest experience.

FREMONT, CA: Most hospitality providers come in the face of challenges to create a comfortable and secure environment for both staff and guests. The task and the supplementary responsibility of safeguarding the property can feel overwhelming. So, how can providers advance both—overall experience for employees and visitors along with risk management? Situational awareness technology is at the vanguard of assisting hotels in blending the finest in employee and guest safety with paramount services. Below are three technologies that can be employed to safeguard both.

Environmental Monitoring

A safe edifice is the first step toward a five-star experience for guest and staff alike. Environmental monitoring provides the appropriate individuals with vital information and facilitates them to dynamically make well-informed decisions when it comes to the physical condition of the building. Whether it is a fire issue in the kitchen or an air conditioning concern, knowing what is happening in real-time will save money, time, and valuable resources.

Mobile Duress

When something goes wrong in the hotel building, whether an unsafe encounter with a guest or a staff injury, employees require a direct line of communication to call for instant assistance. Preceding instances is where a panic button or mobile duress comes into the picture. The solution also is a key to recognize who must be included in getting the notifications and make definite the first responders, whether off-site or on-site are alerted. By authorizing employees to take charge of their own safety gives them a better sense of security that is at the push of a button, they have direct access to a connection of resources.

Mass Notification

To have a way to alert directly and notify guests and staff about any hazards or emergencies is vital to create a secure environment. In the age of constant updates and communication, it is essential to grow above the noise and have a reliable, consistent way of interacting. The communication gives assurance to the staff by making them feel that they have something count on. Mass notifications come in a variety of forms; from phone calls and texts messages to in-house channel alerts. Without a means to inform staff and visitors about a potentially hazardous situation, there is no other way to ensure their wellbeing.