Richard Moshenek, CEO, PacerRichard Moshenek, CEO
Pre-opening hotel properties in multiple locations requires herculean efforts from a project manager. This includes preparing a spreadsheet of task checklists—a preferred project management tool for 35 percent of global project managers—that stakeholders and internal departments, like finance and human resources, must execute.

However, emailing tasks individually to various parties increases the likelihood of errors, duplication, and data silos. Project management systems (PMS) can help them overcome these disadvantages, but they are designed for simple projects and fall short in visualizing the activities of multiple projects.

Understanding these industry challenges, Pacer offers a task management tool (TMS) that enables leaders to create, launch, manage, and measure global initiatives across many properties. It assists project managers in monitoring employee activities and tracking task execution in real-time. Displaying a comprehensive view of multiple projects across all locations in its user-friendly and out-of-the-box dashboard, Pacer TMS simplifies and helps overcome roadblocks in complex projects like task overlaps and shifting dates, with its built-in features such as out-of-the-box dashboards, reports and graphs.

“If the execution of a particular task is late across twenty percent of your hotel properties, Pacer tells you exactly which ones are lagging. You can reach out to them to get back on track early in the process,” says Richard Moshenek, CEO of Pacer.

When Moshenek designed Pacer, his decades of experience in the hospitality industry influenced him to incorporate certain features that made the task management system stand out. The TMS enables project managers to easily add new locations and users to the project. Pacer gives automatic access to relevant individuals when managers create new task checklists. Any changes made to the template and project initiatives are updated instantly across all locations.
Hotels are not limited to towering structures in urban areas. Resorts and inns with amenities like pools and recreational facilities are usually located in rural suburbs, beaches, and valleys. Their commonality does not extend to their core departments like finance, housekeeping, and sales. It is challenging to iterate tasks in a checklist that might not apply to properties of certain attributes. To close this disparity, Pacer made its checklist template structure adaptable and flexible to be edited and assigned based on the location and type of property. Fast food chains and restaurants with unique operational characteristics like drive-throughs and mall food courts can use Pacer to implement projects and initiatives effectively without duplication or irrelevancy.

Pacer commits to ensuring its clients seamlessly onboard into its TMS. It assigns a dedicated customer success individual to assist them in configuring the management tool, like determining which feature to turn on and off for the user’s benefit. Its handholding also extends to helping them set up and name the lists of departments, easily understandable to the members of the hotel chain, and importing their initial task list from an Excel spreadsheet or any PMS into the Pacer task management system.

If the execution of a particular task is late across twenty percent of your hotel properties, Pacer tells you exactly which ones are lagging. You can reach out to them to get back on track early in the process

For instance, a large hospitality firm with over 300 properties in their pipeline and about 2000 tasks for each location was using a PMS that was unable to streamline and simplify project execution processes. They needed to switch to Pacer without disrupting their daily operations. Taking the challenge, all the data was imported from their existing system to Pacer, updating the status of each task, and assigning users for each checklist and location. The migration was successful due to Pacer’s prep work during the weekend, and the employees of the hospitality firm could execute their tasks without any hindrance on Monday.

Pacer’s utilization is wider than completing various hospitality-related operations. Hotels trying to roll out new applications across all locations, upgrade their management systems, and implement HR initiatives for all team members in various properties can benefit from Pacer TMS. Irrespective of the type of task, location, and property attributes, Pacer can adapt, scale, and reliably assist hotels in executing tasks on time.